Administration Technician

Herndon, VA

Freedom Technology Solutions Group is seeking an Administration Technician position located in Herndon, VA, supporting a dynamic business office. The successful candidate will perform a combination of admin technician and case management tasks. This position will support analytical and digital divisions, and assist with applications that support case management tasks, which may include providing process improvements needed to execute case management tasks more consistently and efficiently. The role will, from time to time, include processing incoming and outgoing mail, in accordance with strict policies and procedures, and perform other tasks such as document scanning, interacting with case managers, and other office tasks and duties, as required. The successful candidate will be required to electronically review a subset of newly processed documents; identify any possible duplicates in the repository; review metadata and images relating to the documents that will aide in identifying potential duplications; and record case management decisions in the database system. Candidates will also coordinate intra- and inter-organizational referrals. Must be willing to learn and to provide process improvement ideas that will enhance the performance of the team.

Required Qualifications:

• Active TS/SCI with Polygraph
• Bachelor’s Degree and 6 years’ related experience
• Proficiency in on-line tools and desktop applications (MS Word, Excel, Access, etc.)
• Must have strong skills in “attention to detail' to ensure case files are recorded and tracked accurately
• Strong work ethic; organizational and time management skills.
• Must have the ability to communicate clearly and effectively with peers and management.
• Must have strong customer service skills to maintain effective working relationships at all customer levels as well as the ability to develop a good rapport with outside liaisons
• Ability to work independently and/or in a team environment
• Must have schedule flexibility to provide back-up support / coverage, opening and closing as required
• Ability to handle multi-tasking priorities and adapt to changing work requirements
• Must understand security requirements and follow program guidelines/procedures
• Willing to learn and provide process improvement solutions/ideas
• Collaborate with other team members to ensure coverage between 7am to 6 pm

Desired Qualifications:

• Knowledge of the intelligence community